Benchmark Information Technology has become the leader in today’s IT support industry by providing an extensive range of innovative, cost-saving services that can help you take your small or mid-sized business to new levels of profitability.
Network Design and Implementation
Whether you’re looking to upgrade your phone system, connect two or more offices, or completely overhaul your network, our system engineers will perform a thorough evaluation of your particular needs, then work hand in hand with you to devise strategic solutions that support your operational and financial goals. We will utilize only those hardware and software options that best support your workflow and budget. And we will provide dedicated follow-up service to keep you up and running at all times.
Strategic IT Planning
In order to better understand how your IT system can support your current and future goals, we offer comprehensive assessment and planning strategies custom-tailored to your particular industry and needs. We will carefully analyze your current system, identifying what works and what doesn’t, to determine if you need minor tweaks or a complete rebuild. This is a detailed, multi-stage service performed in close collaboration with you every step of the way to help you avoid future roadblocks and empower you to make optimum use of your technical assets.
Comprehensive IT Support:
24 x 7 x 365 Network Protection
To help you minimize downtime and maximize productivity, we have developed our Proactive Network Monitoring Service that anticipates problems before they occur. This includes nonstop monitoring of all your servers and their critical services, such as Exchange, SQL databases, and other specific line-of-business applications installed on them, along with your Internet connection and firewall/routers. And we do it 24 hours a day, seven days a week, 365 days a year. Here’s how:
- Remote management ensures that your systems are cared for without the need for on-site attention.
- On-call response gives you the same quality network response as if you had a full-time IT person on staff.
- We give you the flexibility to select needed options for computer and network maintenance, so you pay only for what you need.
- We also make it easy for you to take advantage of discounted-rate block hours.
Data Security
- If you’re connected to the Internet, you need firewall protection, no matter how small your company. But building a firewall isn’t enough to protect your internal networks. We not only configure, install, monitor and upgrade your firewall, we integrate it with other security components to ensure a secure overall network environment.
- Your IT system also requires anti-virus software that identifies and eliminates computer viruses and other dangerous software that can damage your servers and email systems.
- The never-ending battle against spyware requires proactive measures to safeguard your company’s private information. We have the tools and know-how to detect and protect you against this omnipresent threat.
- To help your employees communicate safely and confidentially, we can install a Virtual Private Network (VPN) that will integrate with your public networking infrastructure, adding to your security and peace of mind.
- In the business world, spam is a four-letter word that can reduce worker productivity and eat up a disproportionate amount of your operating budget. While the email variety is the most notorious, spam increasingly affects instant messaging, Usenet newsgroups, chat rooms, online search engines, blogs, mobile phone messages and faxes. We can help you win this fight with innovative solutions that filter out spam in all of its manifestations and free your employees to concentrate on their jobs undistracted.
Ongoing Maintenance
Even the best IT system requires regular upkeep. We provide remote and onsite network support, including server checks, backup and restore testing, and other critical maintenance functions so you never have to worry about lost productivity due to downtime. We also provide training for your employees in the care and well being of their computers and communication devices. Last but not least, our 27-point protection plan proactively addresses all of your network-maintenance needs.
Disaster Recovery / Business Continuity Planning
When disaster strikes, you need to be prepared to quickly and effectively deal with the reality of downtime due to unavoidable circumstances. We can help you design and implement strategies that support your critical data and infrastructure, prevent loss of invaluable business data, and get your employees, systems and applications back to work in the shortest possible time. We will also create a contingency plan to keep your core business functions intact should you lose access to the systems you use for processing orders, delivering products and services, collecting receivables, paying bills and making payroll.
Telephony
The IP telephony arm of our company provides a full range of professional services to help customers choose the right technology, get maximum value from their existing infrastructure and ensure them of a secure and manageable communications environment. Our IP telephony solutions unite your multiple locations into a virtual local office, where you can integrate your voice, email, faxes and instant messaging into a common application set with “follow me roaming,” as well as dramatically reduce costs by providing centralized deployment, management and maintenance.
Document Management
Looking to reduce paper file volume? At BIT, we are equipped to handle all of your document-scanning requirements. We employ a variety of document-imaging techniques and equipment to provide you with quality images from small receipts to large blueprints and maps. Digitizing critical documents streamlines your business and saves you time and money.
Onsite Document-Scanning Services
Our onsite facilities-management services are suitable for back-file or day-forward conversions, whether they involve the scanning of office documents, engineering drawings, microfilm, microfiche or aperture cards.
Additionally, BIT provides an end-to-end solution for your document-scanning needs. For your day-forward scanning requirements, we can establish front-end mailroom services to process and prep all incoming mail for scanning. Complementing our imaging solutions, BIT offers data-capture and document-archival services through multiple leading manufacturers.
Consulting
We offer a unique range of consulting services designed to help you optimize your IT infrastructure in pursuit of all your security, productivity and long-range business objectives. We can also demonstrate proven ways to save you money through key upgrades to your existing network.
Custom Software Programming
From databases to remote communication networks to data migration to web services, we can create the custom software and application programs that will best suit your special business needs and objectives.
Software Application and Support
It can be difficult for companies to coordinate diverse applications into a cohesive, high-performance network. We have therefore developed proven strategies and systems to ensure smooth and efficient integration of all your software applications. Once these systems are in place, our software specialists perform ongoing testing and maintenance to keep your systems secure, user-friendly and up to date.
Web Design
A great website is essential in today’s business environment to increase your brand recognition and expand your bottom line. This kind of online presence requires a savvy, comprehensive development strategy that targets your business demographic and delivers a useful and engaging user interface. Our web design team will work with you to develop, design, build and operate a custom website that will keep you on the competitive cutting edge. We can also revamp or build internal websites for your human resources or employee training needs.
Vendor Management
Trying to manage all of your vendor relationships, from equipment to phone to network issues, can impair your focus and effectiveness. BIT offers a comprehensive vendor management service that frees you up to concentrate on doing what you do best — running your business.